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Approach to Innovation

Human Centered Design

One of the core tenants of the Center’s work, is the belief that fundamental care redesign can only take place if families co-create solutions. As such, the Center have decided to undergo a Human Centered Design process in order to deeply understand what our families expect and hope for from their health care. Human Centered Design is a generative, people-centered set of methods creating an approach to problem-solving that: honors the people this practice seeks to serve; engages families, stakeholder, and partners actively in the design process; and presumes discovering together new models, services, experiences and tools falling outside the bounds of today’s standard practice.

The Center is excited to be partnering with Agncy—a local firm specializing Human Centered Design—to conduct deep ethnographic work with families from the Boston Medical Center pediatrics. Agncy uses design methods to reduce structural inequalities and generate actionable solutions to complex systems issues. They have worked closely with Boston Public Schools to support Central Office redesign efforts.