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Support for Patients

Bereavement Committee

The Bereavement Committee at Boston Medical Center provides compassionate, culturally appropriate care and support to patients, families and staff before and after a patients death. The multidisciplinary committee develops and directs programs and has resources available to help people who have recently lost a loved one.

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Care Management

We coordinate care, and provide discharge planning for patients in the hospital, clinic, and community. Our nurses, social workers, and other health care professionals work as a team to provide patients and families with a range of services. We assess insurance eligibility and assist patients in identifying payment solutions and financial assistance options. Our goal is to reduce hospitalization and emergency room visits for vulnerable patients by guiding them as they follow the individualized discharge plan.

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Healing Pups

Healing Pups was launched in 2012 by the Office of Patient Advocacy, which strives to provide systems for coordinating, investigating, and resolving patient and family grievances. This unique program was established in hopes of bringing comfort and smiles to patients and families dealing with illness and trauma.

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Palliative Care

The Palliative Care Service at Boston Medical Center is an interdisciplinary service that will help you and your family live as well as you can when facing a serious or life-threatening illness. Our team will work collaboratively with you and your primary care provider, hospital specialists, nurses, chaplains and social worker at any stage of your illness; while you are receiving curative or life-prolonging treatments or if you are seriously ill.

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Patient Advocacy

At Boston Medical Center, we work hard to meet our patient’s expectations. However, at times we may not meet succeed in doing so. When this happens, we want to learn from the unique experiences of our patients and visitors, whether pleasant or unpleasant. We welcome your comments about your experience at Boston Medical Center and are here to help you resolve any issues that arise in a neutral and non-threatening way.

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Social Work

At Boston Medical Center, we understand the impact of illness and related challenges on patients' and their loved ones' lives. Clinical social workers are available in many areas of the hospital to help patients and their families deal with the broad range of psychological issues and stress related to coping with illness and maintaining health.

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